Privacy Policy

BilZera ("we", "us", or "our") operates an online store at bilzera.com and a custom t-shirt designer at customizer.bilzera.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or use our services.

We may collect the following types of information:

• Personal details: name, email address, phone number, and delivery address.
• Order information: products purchased, payment method, order history, and transaction references.
• Account data: login credentials if you create an account or sign in with Google.
• Custom design data: artwork, text, and images you upload when using our customizer.
• Technical data: IP address, browser type, device information, and cookies for site functionality and analytics.

We use your information to:

• Process and fulfil orders, including printing, packaging, and delivery.
• Communicate order updates via email, SMS, or WhatsApp.
• Provide customer support and respond to inquiries.
• Improve our website, products, and services.
• Prevent fraud and comply with legal obligations.

Online payments are processed through secure third-party payment gateways (such as GoPayFast). We do not store your full card or wallet credentials on our servers. Payment providers handle card and wallet data according to their own privacy and security policies.

We may share your information with:

• Courier and logistics partners for order delivery.
• Payment gateway providers to process transactions.
• Service providers who assist with email, hosting, and notifications.
• Law enforcement or regulators when required by applicable law.

We do not sell your personal information to third parties.

We retain order and account information for as long as necessary to fulfil orders, provide support, comply with tax and accounting requirements, and resolve disputes. Custom design files may be retained for production and re-order purposes unless you request deletion.

You may request access to, correction of, or deletion of your personal data by contacting us. You may opt out of marketing communications at any time. Account holders can update profile and address details from their account dashboard.

We use essential cookies to maintain your shopping cart and login session. You can control cookie preferences through your browser settings, though disabling cookies may affect site functionality.

For privacy-related questions, contact us at support@bilzera.com or call +92 3203437744.